Shipping Policy

At ZEUES, every order is custom-made with care. To ensure the highest quality, all items follow our standard processing and shipping times outlined below.

Order Processing Time

Processing time: 2–3 weeks

  • Because all ZEUES products are personalised and made-to-order, we require time to design, prepare, and produce each item.

  • During peak periods or times when we experience high order volume (such as when content goes viral on social media), processing times may take longer than 3 weeks.

  • We appreciate your patience while our team ensures your order is created to the highest standard.

Shipping Timeframes

New Zealand Orders

Shipping within NZ typically takes 2–5 business days after production.

International Orders

International shipping usually takes 2–3 weeks depending on location and customs processing times.

Shipping times are estimates and may vary due to:

  • Customs delays

  • Courier service disruptions

  • High-volume seasons (e.g., holidays)

Once your order has shipped, you will receive tracking details via email.

Shipping Fees

  • All shipping costs are the responsibility of the customer.
    This includes:

    • Standard shipping fees

    • Return or exchange shipping costs

    • Import duties, customs fees, or additional local charges for international orders

  • ZEUES is not liable for any additional fees charged by postal or customs authorities.

  • Shipping fees are non-refundable under all circumstances.

Lost or Delayed Packages

Once your package has been handed over to the courier:

  • Delivery is the responsibility of the shipping carrier.

  • If your package is lost, delayed, or stolen, please contact your local courier or post office directly.

We will always do our best to assist, but ZEUES cannot reimburse or replace orders affected by issues outside our control.