Refund & Return Policy

At ZEUES, every garment is custom-designed and made specifically for each customer. Because of this personalised process, all items are non-returnable and non-refundable unless there is a proven manufacturing fault caused by us.

Once an order is placed, our design and production teams begin working immediately — therefore we cannot make changes or cancel orders after they are submitted.

If you have questions or believe there is an error with your order, please contact us as soon as possible at:


📧 info@zeues.co.nz
📱 Instagram: @zeues.nz

Please Note:

1. Order Cancellation & Partial Refunds

Because our designers begin custom outlining, digitising, and preparing production immediately:

  • Orders cannot be cancelled once submitted.

  • If your order has not entered production, we may offer a partial refund. A NZD $20 design & processing fee will be deducted to cover work already completed.

  • Once production has started, no refund can be issued.

2. Shipping Fees

All shipping costs are the customer’s responsibility, including:

  • Return or exchange shipping fees

  • Costs for international customs, duties, or import charges

  • Any postal or courier surcharges

Shipping fees are non-refundable under all circumstances.

ZEUES is not responsible for additional charges applied by carriers or customs authorities.

3. Discounted Orders

Items purchased using a discount code, promotion, or special offer are not eligible for returns, refunds, or replacements.

4. Return Shipment Costs

If a return is approved due to a manufacturing issue:

  • Please confirm the exact return shipping fee with your local postal service.

  • We recommend sending returns using the cheapest tracked airmail option available.

  • ZEUES does not reimburse return postage unless previously agreed in writing.

5. Lost or Stolen Packages

Once a package has been shipped:

  • Any loss, delay, or theft is the responsibility of the shipping carrier.

  • Customers must contact their local post office or courier service directly and provide the tracking number to start an investigation.

  • ZEUES cannot refund or replace orders lost or stolen during transit, as this is beyond our control.