Hi, how can i help you?

How can I place my order?

Submit an order in 3 easy steps!

Love & Memories collection

  • Visit zeues.com → Love & Memories collection and choose your product.
  • Upload your most memorable photo and pick your favorite customization options.
  • We’ll create and send you a proof based on the style you chose.

Need help picking the perfect photo? Send your options to our team — we’d be happy to help you choose the best one!

Wear the NZ Most Beautiful Places

  • Select your design and customise it as you like.
  • Add your name or any text, then place your order.

If you’d like help creating a new location or destination from anywhere in the world, just send us your request. We’ll design it and add it to our collection so your travel dream becomes an unforgettable tee.

Processing and shipping

  • Our usual processing time is 5–10 working days; this can vary by season.
    We don’t count weekends or public holidays, since our office hours are Monday–Friday, 9 am–5 pm (GMT+12). Working days are standard weekdays, excluding public holidays. 

  • Shipping times depend on destination and shipping method:
    • New Zealand: 2–5 days
    • Australia: 4–14 days
    • Other countries: 2–3 weeks, and customs processing can sometimes cause delays

  • If you have any questions or want an update on your order, just let us know—we’re happy to help!

Photo privacy, handled with care

Only our artists see your photo while creating your piece. Once your order is processed, the image is deleted. If there’s ever an issue with your order, a team member may also view the photo briefly to ensure quality.

Your photos are safe with us. If it makes you more comfortable, you’re welcome to blur faces before uploading. Protecting your privacy is a top priority—so you can create a truly special gift, worry‑free.

We’ll share your order photos when we can

We do our best to capture photos of every order, but with lots of orders in the warehouse, sometimes it’s tricky to find them all. We’ll absolutely try to get yours posted!

In the meantime, feel free to tag us on social media when your order arrives — we love seeing our customers’ photos and try to repost as many as possible.

Thanks so much for your understanding!

Refund policy — ZEUES Customs

Because every item is custom made to your requests, our products are generally non‑returnable and non‑refundable.
We do, however, recognise that some situations may warrant a refund. Please check the eligibility criteria below.

When a refund may be issued

Refunds may be granted in these cases:

  • Missing item: something from the original order was not included.

  • Missing feature: a feature you paid for was not delivered.

  • Unfulfilled custom request: a specific instruction in your order was not completed.

  • Delayed expedited processing: the order shipped outside the promised expedited timeframe.

  • Discount code error: a valid code you used at checkout did not apply correctly.

Note: refunds cover only the value of the missing item, feature, or unfulfilled request. Shipping costs are non‑refundable.

Non‑returnable / non‑refundable items

Because each piece is personalised, all items are considered final sale in most cases.

How to request a refund

If you believe your order meets the criteria above, please email us at contact@zeues.com.
Our team will review your request and support you as needed.

Thank you for choosing ZEUES — we’re committed to making sure you’re happy with your experience.

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